FAQ

How can I contact NOX?
We can be reached by email at info@shopnoxlife.com


Which payment methods do you accept?

We accept Paypal, Visa, Mastercard and Discover.


What is your exchange/return policy?
See our exchange/return policy here.


What size Sleep Tee should I buy?
Promoting body positivity and providing comfort are our main #goals at NOX. All of our sleep tees are made with a little extra room for comfort while sleeping. While we hate size numbers, the shirts generally fit as follows: Small: 0 - 4/6. Medium: 6 - 10/12 Large: 12 - 16. If you have any questions, just shoot us an email or a Direct Message on Instagram! x


What is the best way to care for my NOX Sleep Tee?
Machine wash your NOX Sleep Tee with cold water. Tumble dry low and remove promptly. The stiffness of the text on your NOX Sleep Tee will soften into more of a chic, vintage feel after a few washes. This is normal, but please continue with the proper wash instructions to maintain your sleep tee! 

How long will it take for me to receive my custom NOXPLATE?
Allow at least 2 weeks (excluding weekends) for production + standard shipping time. Holidays can effect production and shipping so we suggest ordering your custom plate as far in advance as possible during these times.


What is the best way to care for my NOXPLATE?
Try to keep your custom plate away from perfumes, alcohol (lotions, hairspray, etc.) and swimming pools/spas. All NOXPLATES with the exception of the 18k Pure Gold NOXPLATE are made with 0.925 sterling silver and will naturally tarnish with time. 

How long will it take for me to receive my pre-ordered NOX SLIDES?
Allow at least 2 weeks (excluding weekends) for production + standard shipping time. Holidays can effect production and shipping so we suggest ordering your custom plate as far in advance as possible during these times.


When will I receive my order?
You will receive your order within 3-5 business days after your order has been processed.

All international orders take about 24-48 hours to process after your order has been processed shipping is 3-5 business days

Sale orders are processed within 24-72 hours due to volume ( this does not include shipping time ) After your order has been processed shipping is 3-5 business days

The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-5 days, and 6-10 business days internationally. Please keep in mind that during the holidays, this time may vary.

How can I track my order?
You will receive your tracking number via email from service@paypal.com. To track your package use the tracking number you were sent then visit usps.com and place that tracking number in the tab where it says ” Search or Enter a Tracking Number ” 

How much is shipping?

FREE SHIPPING ON ALL U.S. ORDERS $50+
Shipping costs vary depending on your location and standard Priority Mail shipping costs via USPS.

How much is international shipping?

Shipping costs vary depending on your location and standard Priority Mail shipping costs via USPS.

Will my order be shipped to the address I entered on the website or my PayPal address?
Your order will be shipped to your confirmed shipping address on the website.

Does my order come with shipping confirmation?
Yes. 

How do I know my order was successfully received?

After payment, you will receive a receipt and order confirmation email from PayPal. If you do not receive this email there is a chance your order was not successfully submitted.


I received my tracking number, but the system does not display any information, what should I do?
USPS updates their system every 24 hours. If you do not see an update with delivery information within 48 hours of receiving your tracking number please contact us.